Despatch & T&Cs

About buying from Vision Gallery on-line
Some prices and PayPal links are not included while the site is being updated. Please call or email us if you are interested in any item that is missing information. Please note: If you buy using the online facility and PayPal prices do NOT include postage/delivery, you will be asked for your delivery address and advised of the cost of despatch separately and this will be payable before the time can be despatched. We do not deliver to PO Boxes and purchasers from abroad must arrange their own delivery once purchase payment is cleared. If your order is urgent please telephone Liz's mobile 07970 772063

Privacy Policy

Vision Gallery is committed to protecting the security of your information.
We will not disclose your information to anyone in accordance with the Data Protection Act.

Any transactions that are carried out on-line are via Paypal which operates the use of encryption and is a secure site. Your payment details are not accessed at any time by Vision Gallery. See for details.

Description of goods

As far as possible we try to be accurate with the descriptions we place on the site. Please be advised that due to the way monitors are set the colours on your screen may vary from the item in reality.
We will show the size in width, depth and height as relevant and the medium used.
We will also indicate whether an item is framed or not.
For the prints we will indicate whether or not the work is on archival paper using long life pigment inks on archive quality paper (known as "giclee" prints).


All works will be shipped when payment is completed or cheque has been cleared.
It may be the case that a work needs to be sourced from an artist, in which case we will advise you of any possible delay to delivery or additional costs.
We ship unmounted prints in tubes to protect them and keep costs down.
The preferred delivery method is Special Delivery, which includes insurance via Royal Mail. For next day delivery on larger items other services are sometimes used such as UPS. Postage costs vary depending on weight and volume and additional insurance charges may apply but we will obtain accurate shipping quotes before you decide how you would like an item sent to you.
If you require the tracking number we can provide this on request.
We cannot ship to PO Box numbers.
Delivery to non-UK addresses must be organised by the purchaser on completion of payment in full to Vision Gallery.

Purchasing a work

· If we do not hold the item in stock at the gallery we will check availability with the artist.
· We will advise you of the full price with the postage cost advised by the artist if they hold the work.
· If we have received your payment online already and the price does not include delivery, you will be contacted with a price for despatch and asked to pay that separately before the item can be despatched.
Upon clearance of money the gallery or the artist will ship the goods directly to you.

Returns process
You may return the goods for refund providing that the piece is not a special commission.
You must advise us in writing within 14 days from signed for delivery, with your reason for returning the goods. Once we have agreed return of the goods, please despatch by insured recorded delivery within 7 days.We expect you to examine goods before signing for them to ensure that no damage has occurred during transit.
You will be refunded for the returned goods but not the postage and packing charge unless the wrong item has been shipped or the carrier had damaged the goods in transit.
It is your responsibility to ensure that the item is well packed and returned in its original condition.
The above does not affect your statutory rights.

Notes for artists wanting to submit work.

We are not inviting submissions of work at this time.
Please do not send original work to Vision Gallery.

Artists exhibiting at Vision Gallery are automatically included on the site free of charge.Vision Gallery web address is advertised on our flyers and exhibition promotions and press advertisements. All items offered online must be for sale or repeatable to commission but do not have to be located at Vision Gallery, Blackboys after an initial exhibition at Vision Gallery.

Vision Gallery supported charities in the past have included ARC Animal Rescue Centre, LOYO (Life of Your Own) supporting disabled young people to live inclusively in society and Hearing Dogs for Deaf People. We are currently supporting Sussex based charity 'Give a Dog a Home'.